Privacy Policy

At TotalTenantCare, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and address when you contact us or book a service.
• Property Information: Details about your rental property when you book our services.
• Usage Information: Information about how you use our website, including IP address, browser type, pages visited, and time spent on the site.
• Cookies: We use cookies to improve your browsing experience. You can manage cookie preferences in your browser settings.

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our landlord services across Edinburgh
• To communicate with you about your bookings and inquiries
• To send you important updates about our services
• To personalize your experience on our website
• To analyze and improve our website performance
• To comply with legal obligations

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us provide our services (cleaning staff, maintenance contractors, etc.)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a business transaction such as a merger or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing
• Rights related to automated decision making and profiling

To exercise these rights, please contact us at info@totaltenantcare.co.uk.

Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: